Most companies are dynamic. Activity increases or the workforce decreases, and the change leaves the organization in a bind.
In some cases, you can get along for a few days when an administrative assistant is out sick. More often, a sudden need for more executive assistants or a sudden loss of staff – as happened due to the COVID pandemic – threatens to bring your thriving operation to a halt.
If only you could call on someone who will supply all the assistants you need on short notice…
Good news! An experienced, reliable Business Process Outsourcing (BPO) company can take up the slack and help you manage change – whether it is sudden or planned.
In this article, we will explore the benefits of virtual assistance and show you how easy it is to arrange this miracle service for your company.
Virtual assistance may be the future of business – but what is it? Simply put, it is a service provided from a remote location to replace or augment in-house administrative assistants.
Offshore assistants tend to be highly trained professionals who support your organization. The BPO takes care of hiring, training, oversight, staffing, and payroll so you can get the job done more efficiently and for a lower cost than hiring more in-house staff.
All businesses aim to provide the best possible customer-facing communications, but this can be time-consuming and slow down your staff. Great time to add a virtual assistant to help reduce the workload to a practical level.
Top BPOs in India employ virtual assistants that are fluent in English and well-trained in customer service – as well as other tasks to support an office, department, or executive.
It is not our goal as a BPO firm to replace all of your administrative assistants. We simply facilitate scalability for your company by providing personnel on a flexible basis.
A virtual assistant can do almost anything an in-house employee does, like:
For an interactive look at what a virtual assistant can do for you, click here.
There are many reasons why businesses should outsource their administrative tasks. A virtual administrative assistant can work from the other side of the world and function as though they were just down the hall from your office.
What matters is the quality of the BPO that provides the assistant and supports their services – not their location. Before you choose a BPO, find out who they serve and what their customers say.
With the evolution of BPO, companies large and small have found outsourcing to be a financially profitable endeavor. The savings your company experiences depends on the scope of your outsourcing initiatives.
By engaging a third party to provide workers, you will reduce your expenses for:
When you shift the responsibility – and costs – of managing workers to an offshore BPO, you pay a predictable and affordable fee that is less than the cost of direct employment. The bonus: You can reduce or eliminate the headaches of motivation and personnel administration for a large team.
Most organizations could use the extra help with repetitive administrative tasks so their in-house employees can focus on what they do best. If the company is fully staffed and a new process comes along, remote virtual assistants can keep things on track while your experienced workers learn and implement the new strategy.
Under any circumstances, more staffing means more work in less time. Multiple virtual assistants can cover multiple tasks simultaneously and complete tasks faster.
Strategic planning and growth management are easier when you have a flexible workforce. You can start a campaign for growth, knowing you will be able to handle the influx of work until you can judge the campaign’s success and adjust your long-term strategy.
Flexibility gives you the freedom to try new things. This scalability can give your company’s leadership total control over change in a way that is not possible with a traditional team.
By using offshore virtual assistance, you have the best of both worlds. You can attract the top talent in your area for in-house employment, and access the top talent in India hired by your BPO.
Augmenting your talent pool with virtual administrative assistance means you can depend on your BPO to bring employees to your company who may have strengths that offset weaknesses in your in-house team. For example, if your experienced, dependable assistant is not tech-savvy, your virtual assistant – immersed in the use of digital devices and software – is ready to take over without the learning curve traditional employees experience.
Good BPOs operate around the clock to support organizations in all time zones. Rather than being available to your customers during working hours, boost your customer satisfaction with the continuous service offshore virtual assistants can provide.
You may have considered hiring evening and night workers internally, but decided the responsibility of managing multiple shifts was too much to think about. Count on your BPO to do all the management while you sleep peacefully at night.
If you need more hands-on-deck to tackle administrative services, try adding a virtual executive assistant. Great BPO firms offer short-term, flexible contracts so you can try remote support on a small scale without incurring huge expenses.
Once you are convinced of the value and opportunity that come with offshore virtual assistance – congratulations! Your organization is more scalable which puts you in control of future growth.
Your newfound freedom to grow the business and increase revenue is priceless.
Are you ready to speak with Murthy or Suresh – the LOGIN SERVICES™ founders and experts?