TYPICAL DUTIES & DELIVERABLES

• 24/7 Coverage
• Inbound Inquiries
• Conflict Resolution
• Call & Chat Support
• Tier 1 Help Desk Services
• Service Ticket Management
• Customer Experience Research
• Customer Feedback Documentation

EXAMPLES OF SOFTWARE USED

• Zendesk
• Jira
• Monday
• Lassie
• Wide Range of Other Platforms