Communications Management

TYPICAL DUTIES & DELIVERABLES

• Email Communication
• Multiple Email Inbox Handling
• CRM Management
• Phone Communication
• Customer Chat Support
• Social Media Management
• Newsletter Editing

EXAMPLES OF SOFTWARE USED

• Slack
• Monday
• Trello
• Jira
• Microsoft Project
• Google Suite
• MS Office 360
• Newspaper

Document Control Systems

TYPICAL DUTIES & DELIVERABLES

• Record Management
• Document Control
• Microfilming and Imaging
• Indexing & Verification
• Quality Control
• Wide Range of DMS & EHR Software

Customer Service

TYPICAL DUTIES & DELIVERABLES

• 24/7 Coverage
• Inbound Inquiries
• Conflict Resolution
• Call & Chat Support
• Tier 1 Help Desk Services
• Service Ticket Management
• Customer Experience Research
• Customer Feedback Documentation

EXAMPLES OF SOFTWARE USED

• Zendesk
• Jira
• Monday
• Lassie
• Wide Range of Other Platforms

Data Analytics

TYPICAL DUTIES & DELIVERABLES

• Data Extraction
• Data Mining
• Data Scraping
• Reporting
• Presentation Graphs

EXAMPLES OF SOFTWARE USED

• Web Scraper
• Scrapy
• Beautiful Soup
• HTML2text
• Import.io
• Pandas
• Spinn3r

Data Science

TYPICAL DUTIES & DELIVERABLES

• Database Management
• File Management
• Form Development
• List Building
• Data Cleansing

EXAMPLES OF SOFTWARE USED

• Informatica
• NLTK
• Selenium
• Talend Open Studio
• Airtable

Online Research

TYPICAL DUTIES & DELIVERABLES

• Web-Based Topic Research
• Company Reputation
• Opposition Research
• Legal Research

EXAMPLES OF SOFTWARE USED

• LexisNexis
• Python-Goose
• Wide Range of Research Tools

Clerical Duties

TYPICAL DUTIES & DELIVERABLES

• • Data Entry
  • Spreadsheets & Word Processing
  • Transcription
  • File Conversions
  • File Maintenance & Retrieval
  • Wide Range of Software Used

Data Entry

TYPICAL DUTIES & DELIVERABLES

• Keyboarding
• Accuracy Verification
• Quality Control
• Data Annotation & Labeling
• Metadata Tagging
• Wide Range of Software Used

Financial Management

TYPICAL DUTIES & DELIVERABLES

• Bookkeeping
• Decision-Support Reporting
• Budget Preparation
• Funding Needs
• Cost Control

EXAMPLES OF SOFTWARE USED

• Quickbooks
• Xero
• ERP Software

Executive Assistance

TYPICAL DUTIES & DELIVERABLES

• Phone, Email, & CRM Response
• Appointment Scheduling
• Meeting Agendas
• Travel Planning
• Document Creation & Analysis
• Presentation Preparation
• Project Management
• Team Coordination
• Risk Management
• HR Functions
• Medical Office Support
• Paralegal Support

SPECIFIC SOFTWARE

• Slack
• Monday
• Trello
• Jira
• Microsoft Project
• Google Suite
• MS Office 360

Typical Software We Use

SUITES & SYSTEMS

• Google Suite
• Microsoft Office
• Customer Relations Management (CRM)
• Document Management Systems (DMS)
• Enterprise Resource Planning (ERP)
• Electronic Medical Records (EMR)

SPECIFIC SOFTWARE

• Airtable
• Beautiful Soup
• Camelot
• Google Docs
• HTML2text
• Import.io
• Informatica
• Jira
• Lassie
• LexisNexis
• Microsoft Excel
• Microsoft Office
• Microsoft Project
• Microsoft Word
• Newspaper
• NLTK
• Oberlo
• Pandas
• Python-Goose
• Quickbooks
• Scrapy
• Selenium
• Shopify
• Slack
• Spinn3r
• Talend Open Studio
• Web Scraper
• Xero
• Zendesk