Why U.S. Companies Outsource to India — And What to Watch For
What is Indian Outsourcing?
Indian outsourcing is the practice of companies in English-speaking countries hiring a firm in India to handle some or all of its administrative business processes
India remains one of the most established outsourcing markets in the world, known for English-fluent, well-trained talent at a lower cost basis than domestic staffing.
This article covers why companies choose Indian BPO partners and what separates a well-run engagement from a frustrating one.
Fun Facts About Business Process Outsourcing (BPO)
Most organizations find huge benefits in outsourcing repetitive administrative work, like the ability to focus in-house teams on new initiatives and innovations.
India has long been in the top spot for offshore BPO for the global market, with the majority of customers located in Australia, the United Kingdom, Canada, and the United States.
The key to success is choosing a top BPO company in India that maintains high standards and is a good fit for your company.
The Advantages of Indian Outsourcing
The beginning of the COVID-19 pandemic brought job outsourcing to the forefront. Companies scrambled for workers and many organizations survived by using offshore labor. But why India, specifically?
The law does not eliminate bad actors from the BPO sector entirely, but it does create fierce competition for BPOs that seek top ranking.
By carefully evaluating BPOs in India, you can find an outsourcing company to meet your needs that will treat your customers and processes as if they were their own.
This is the level of consistent, high-quality service you should expect and demand.
#2: Superior Infrastructure
Don’t be fooled by India’s designation as a “developing nation”; the nation follows high technological standards to help provide increased data security, excellent connectivity, and uninterrupted communication capabilities.
Going further, the Indian government is committed to maintaining the state-of-the-art electronic infrastructure critical to successful outsourcing-vendor operations.
With these systems in place to support India’s strength – developing and customizing complex software – you will find that top BPO firms in India can handle your outsourcing projects virtually.
High-quality BPOs also maintain the latest equipment and software to ensure that your data is processed securely and professionally.
This is how a client on the other side of the world can add BPO employees as part of their team and function as if the offshore workers were located in the client’s office building.
The top BPO companies in India can be selective and hire only the most highly qualified employees. You can expect to get offshore workers assigned to you that have extensive experience and training to perform their duties.
#4: Highly Qualified, Committed Employees
How do top outsourcing firms attract the best workers? Competitive pay, clear communications, specialized training, and effective management with positive feedback.
Thanks to the strong value system in Indian culture, employees tend to be extraordinarily dedicated to their jobs. Although they generally strike a comfortable work-life balance, they will offer to work around the clock to meet a deadline.
Great BPOs only select workers with strong expertise in the most commonly outsourced processes such as IT, data entry, administrative assistance, HR, and sales support, call centers, and customer service – and many specialty processes like administrative support for paralegals and medical billing.
#5: Strong English Fluency
While English is widely spoken in India, full fluency in English is not as common. So how can top BPOs provide workers who are fully fluent in spoken and written English?
Easy. Top-ranked Indian outsourcing companies are very competitive in the labor market.
In addition to their other strict requirements – top BPOs can demand a high level of English competence from each employee.
#6: Opposite Time Zones Favor the Client
Most clients are several hours different from the time zone in India – GMT+5:30 – which means customers can leverage the time difference when an urgent, late-breaking project comes up.
The client can assign it to their BPO at the end of their workday and find it completed when they wake in the morning.
Likewise, providing 24/7 coverage for a call center or dispatch operation is a snap because your BPO can handle the phones after you have closed your offices for the day.
Would you like BPO coverage around the clock? Outsourcing companies in India run continuous operations, so they can handle your inquiries professionally – at any time of the day or night.
#7: Lower Labor Costs
There is a good reason we placed financial savings at the end of the list of advantages to outsourcing to India.
Although you can often find low-cost labor in many countries, most BPO firms in India offer much higher quality as they compete for the top spot in accuracy, reliability, security, and trust.
As a top-10 provider of BPO services, LOGIN SERVICES™ encourages its clients to look for quality first, and cost-cutting will follow.
The cost of living in India is low, so BPO employees can receive top pay – even when you pay rock-bottom fees.
For example, US workers in many administrative jobs command $40 to $50 per hour while the same work – with the same quality – can be done by an Indian outsourcing company for $15 per hour.
Your BPO firm employs the workers and provides their workspace, equipment, and benefits – not to mention that they take on the headaches of staffing and coverage. You simply pay that low hourly fee.
With such a sweeping shift of P&L and managerial responsibility, organizations have the freedom to successfully implement creative strategic growth plans and increase profits.
Selecting an Indian BPO Company
What matters most is the quality of the Outsourcing Provider – not their location. Before you choose a BPO, find out who they serve and what their customers say.
To download the white paper, How to Evaluate Full-Service BPOs to Replace Costly In-House Processes, click here.
Speak With an Expert About Indian Outsourcing
What matters most is the quality of the BPO that provides the assistant and supports their services – not their location. Before you choose a BPO, find out who they serve and what their customers say.
Do you have questions? With over 15 years of full-service outsourcing experience, our founders are happy to answer them.
Murthy and Suresh can show you the value and opportunity that come with offshore virtual assistance, and they would be happy to brainstorm with you about your current needs and future plans.
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