Business Process Outsourcing (BPO) is becoming increasingly popular, yet some organizations hesitate to outsource. For some it is uncertainty about the accuracy of their strategic planning analysis of current operations; for others, it may simply be a fear of the unknown.
If you are unsure about outsourcing your administrative processes, it is time to explore this valuable tool to streamline your organization. The outsourcing experts at LOGIN SERVICES™ have put together this guide to get you up to speed on the basics so you can begin reaping the benefits of outsourcing.
What is outsourcing? It is the practice of hiring a third-party firm that is independent of your company to take responsibility for performing services and creating goods that are traditionally handled by your direct employees.
Rather than using your experienced, internal workforce, let a BPO company handle routine administrative processes. This provides a more stable team so you can focus your workers on strategic growth initiatives.
If you have contractors or freelancers on your team, are you already outsourcing? No. You must still manage their work, so these are simply employees with different designations from your permanent staff.
What are BPOs? The term BPO refers generally to the process of outsourcing but is also used as an abbreviation for a company that provides BPO services.
Most general office functions can be successfully outsourced, and comprehensive BPOs offer a single source for common administrative processes. Here are some examples:
Data Entry & Clerical Support
Virtual Administrative Assistance
Business Analytics Consulting
Business Development/Sales Lead Generation
Medical Records & Billing – Back Office Support
Paralegal Virtual Assistant & Office Support
Customer Care/Call Center Support
Document Control & Digital Conversion
Transition Planning & Custom Implementation
Some BPOs specialize in a particular industry, and others only offer general administrative services. You should consider hiring a firm that offers both.
For example, you may only want to outsource medical billing, but a full-service firm that provides medical back-office services – as well as typical business processes – may be the smart choice. If you later decide that you need virtual assistants for your executives or sales lead generation, you will already have a BPO partner you trust.
It is also a good idea to select a firm that provides business data analytics consulting in case you need complex data extraction and reporting in the future. These consultations may be short-term, standalone projects, or ongoing service – depending on your needs.
India requires BPOs to be licensed, and top-quality BPO firms meet and exceed the government’s high legal and ethical licensing standards. The bottom line – choose an outsourcing firm that offers quality, security, trust, experience, and reliability.
Begin making your transition plan now – start small with just one or two departments. You should avoid turning your entire operation upside down and disrupting your ability to continue providing the quality goods and services your customers expect.
When you consider the processes you want to outsource, focus on cutting processes – not costs. Streamline your operation and the financial reward will follow.
A high-quality outsourcing company will walk you through each step of the process and tailor the implementation plan so your customers do not notice the change. Make sure the firm you select is fully flexible with implementation and with the length and details of your contract.
In the white paper guide, How to Evaluate Full-Service BPOs to Replace Costly In-House Processes, you can learn about the criteria you should use to identify a reliable and experienced BPO that is a good fit for your organization.
To keep your search organized, use our Vendor Screening Checklist for BPOs.
To make an informed decision, you need an analysis of your current business operations to compare with the efficiency and cost-saving you can achieve through outsourcing. This analysis must be accurate, reliable, and complete if you are to maximize the benefits of hiring a BPO.
If you have the necessary reports to make an educated decision, we applaud you! But if you are like most organizational leaders, you may not be sure you can accept your routine business reports as a complete and accurate reflection of your operation.
As a BPO industry leader, LOGIN SERVICES™ offers a short-term contract for business analytics consulting services to help you collect good decision-support data and decide if outsourcing is right for you. We have been in the business a long time, and we are ready to share our expertise to help you realize your organizational goals.
Can we help you get started?